Privacy Policy

1. Who We Are

The Couples’ Brand (TM) (“we,” “us,” or “our”) operates the website thecouplesbrand.com (the “Site”). We are a creative clothing brand offering designed and personalized apparel for couples and individuals. You can contact us at:

The Couples’ Brand (TM)
Email: support@thecouplesbrand.com

We comply with the EU General Data Protection Regulation (GDPR) and the UK Data Protection Act 2018.

2. Comments

When visitors leave comments on the Site, we collect the data shown in the comments form, as well as the visitor’s IP address and browser user agent string to help detect spam.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to determine if you are using it. The Gravatar privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

3. Cookies

If you leave a comment on our Site, you may opt in to saving your name, email address, and website in cookies. These are for your convenience so that you do not have to fill in your details again when leaving another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me,” your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after one day.

For more details on how we use cookies and how to control them, please refer to our Cookie Policy.

4. What Personal Data We Collect

We may collect the following types of information:

Contact details (such as name, email, shipping/billing address, phone number)
Order information (product details, payment method, order history)
Personalization details (such as initials or design preferences)
Affiliate information (if you participate in our referral or ambassador programs)
Technical data (IP address, browser type, device type, pages visited)

5. Affiliate and Referral Data

When you participate in our affiliate, referral, or ambassador programs, we collect data such as:

Referral codes and the number of times they are used.
Commission tier and payout details.
Payment data to process payouts once requested.

Affiliates are categorized by tiers:

Tier I: 10% commission, payout after 30 days.
Tier II: 15% commission, payout after 3 days.
Ambassadors: 20% commission, payout after 3 days.

We reserve the right to modify or discontinue these programs at our discretion.

6. Who We Share Your Data With

We share necessary data with trusted service providers to complete orders and process payments, such as:

Payment processors (depending on your chosen method)
Shipping providers and logistics partners
Affiliate program and analytics partners

We do not sell your personal data.

7. How Long We Retain Your Data

If you leave a comment, the comment and its metadata are retained indefinitely.

For users who place orders or register (if applicable), we retain personal information as long as necessary to fulfill your purchase, comply with legal obligations, resolve disputes, and enforce our agreements.

8. What Rights You Have Over Your Data

Under the GDPR, you have the right to:

Access and receive a copy of your personal data.
Request correction or deletion of your data.
Object to or restrict processing of your data.
Request data portability.

You can request the deletion of your data at any time by contacting support@thecouplesbrand.com. We will process your request as required by law.

9. Where Your Data Is Sent

Visitor comments may be checked through an automated spam detection service.

10. Data Deletion and Security

We use secure hosting and data handling practices to protect your information. When requested, we delete all personal data except where retention is legally required (e.g., for accounting purposes).

11. Use of Google User Data

Our website and associated applications may access certain Google user data through Google APIs, such as your name, email address, or profile information, for authentication, personalization, or account management purposes.
We only access this information with your explicit consent through Google’s secure OAuth process.
We do not share Google user data with third parties, except as required to provide our services or comply with legal obligations.
Google user data is stored securely and used solely for the purpose stated at the time of consent.
You may revoke our access to your Google account at any time by visiting your Google Account Permissions page.
Our use of Google user data complies with the Google API Services User Data Policy, including the Limited Use requirements.

We use secure hosting and data handling practices to protect your information. When requested, we delete all personal data except where retention is legally required (e.g., for accounting purposes).

12. Affiliate Program Payments

Affiliate and ambassador cash payouts are made once requested after the applicable waiting period. Payments are sent using the method specified at the time of request.

13. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available at https://thecouplesbrand.com/privacy-policy. Significant changes will be communicated by email or site notice.

The Couples’ Brand (TM)
Contact: support@thecouplesbrand.com
Effective date: 12:54 30/10/2025